
Priorities of the Chief Sales Officer
Mon, 11/19/2012 - 1:00am | by jbuchanan
Sales executives are facing higher customer expectations and an ever-changing selling environment. In this interview with 1to1 Magazine, sales executives outlined their priorities and the hurdles they need to overcome to continue growing sales. In random order, they are:
Priorities
- Increase revenue (no surprise)
- Inspire employees and build employee engagement
- Grow market share
- Identify opportunities to get more from people assets
- Listen to customers and pay attention to what they want
- Increase customer lifetime value and margin per customer
- Align with customers
Roadblocks
- Employee recruiting and retention
- Employee training and motivation
- Clarity of information
- Constantly changing environment requires making plans quickly
- Eliminating silos
- Not having enough client-facing time
- Lack of resources
Solutions
- Align companies so that departments work together rather than compete with each other
- Align sales with marketing and IT
- Partner with third-party organization to help drive sales
Read the full article here.