active listening
Are You Listening?
Sun, 08/22/2010 - 11:00pm | by kevansWe all need to know that the other party is listening to us--especially clients!
The guys that wrote the book, The Trusted Advisor, have a chapter dedicated to listening. They talk about three ways to demonstrate supportive and active listening. I thought they were worth sharing.
- Reflective Listening - Demonstrates that the listener is soaking it in and gets it. "What I hear you saying is..."