We just completed strategic account management sessions for multiple clients:  firms large and small, salespeople, sales managers.  We do this a lot.  Our sessions are so comprehensive, that sometimes we overwhelm some folks.

One sales manager pulled me aside and asked, "In your experience, what two or three tools must my people absolutely, positively use to be successful with their customers and their careers?"

I like this quote: "An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage." - Jack Welch

I dug out the quote after listening to our client, Harold Johnson from Multi-Chem, talk about how they are executing their strategic account plans.