customer representative
10 Things Customer-Service Reps Won't Tell You
Wed, 01/18/2012 - 12:02pm | by jbuchananSmart Money ran an article called 10 Things Customer-Service Reps Won't Tell You. The following is an excerpt. If you manage customer service, you may find opportunities to differentiate yourself. If you're a consumer, this intell may help you deal with your time on hold.