Infosys

Infosys began as an offshore application development company with a value proposition based solely on cost reduction. Infosys' performance excellence led clients to request the company's engagement in higher-value solution development, delivery, and operations. Infosys had developed these capabilities and expertise, yet the client-facing teams had not expanded their view of these complex deliverables and their associated value.

Critical Path Strategies executed an Account Manager Assessment and led the strategic initiative of Account Management Design and Execution.
Critical Path Strategies facilitated the Ambassador Account Manager development program as well as Infosys' Annual Sales Meeting focused on “Building Trusted Relationships.”
Infosys' Internal Board engaged CPS in the development of its Universal Client-Facing Group Framework, which has been implemented.

Client-facing teams have refocused energies on high-value, integrated solutions and the executive relationships required to gain approval for Infosys projects. CPS has delivered a documented client-facing process for sales and account management that is inclusive of all Infosys service offerings.